Sagem MYV-56 Manuel d'utilisateur télécharger pdf (Page 64)

Troubleshooting

ROBLEM

- S

ITUATION

ACTIONS

Impossible to start phone

Hold down the

Start

key

(3s).

Charge the phone up for 15 minutes before starting it again.

Check the battery change icon scrolls.

Yes: charge correct.

No: disconnect the charger, then reconnect it, check that the battery icon scrolls.

Press the right programmable key "Start".

If the icon continues not to scroll, repeat the disconnect and connect operation

several times. If the battery still does not charge, contact the after-sales service.

When the charge battery icon has stopped flashing, the battery is charged.

BATTERY STATE UNKNOWN

message

The battery has not been recognised by the phone. Check that the battery is

correctly installed in the phone.

LOW BATTERY message

This message is displayed when the battery becomes too weak. The phone

switches itself off automatically. Put the phone on charge.

SIM ABSENT message

Check SIM card is present and properly installed.

Visually check the SIM card. If the card is damaged, contact the operator's point of sale

to check. If the message continues, contact the after-sales service.

PIN INCORRECT Message

PIN keying error. Caution: after three attempts, the SIM card is locked.

SIM LOCKED message

Three wrong PIN have been entered. Enter your PUK code to unlock the

SIM card.

You must then enter: **05*PUK*PIN*PIN#

PUK: PUK (Personal Unblocking Key) code supplied by your operator.

PIN: your PIN.

After 10 failed attempts, the SIM card is permanently locked. You will then need to

contact your operator or SMC to obtain a new SIM card.

LOCK SIM

At the request of the operator, the phone may be used only with certain types of

SIM cards. This message indicates that the SIM card used is not suitable.

Remove the SIM card and restart the phone. If the SIM ABSENT message appears,

check the compatibility of the SIM card with the company that sold you the phone.

Otherwise, contact the after-sales service.

No call connection

Check the called number. Check that at least one signal strength bar is present. If

the R icon appears without any operator name being displayed, only emergency

calls are possible.

Check that your call credit with your operator has not been used up.

Check that the SIM card used offers the service that you are requesting and that

its validity has not expired.

Check and deactivate the restriction on outgoing calls if necessary.

The network is overloaded. Call again later.

If the poor call connection persists, contact the hotline.

My-X2 English.book Page 63 Lundi, 26. mai 2003 10:45 10

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Sagem MYV-56 Manuel d'utilisateur Page 64

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