Sagem myC-1 Informations techniques télécharger pdf (Page 44)

 Site Technical Documentation –myC-1

Ref. SCT U38 SSC

DTS 0016 - Index A – May 6, 2004

Page 5-

- The under- warranty handsets and accessories declared No Fault Found (NFF) shall be exchanged to the

end-users except previous communication of Sagem.

- The Out of warranty handsets and accessories (oxidation, shocks, …) will be repaired by the Repair Centre

after acceptation by the customer of an estimate according to the Sagem out of warranty repair prices

communicated.

- The under- warranty and out of warranty handsets shall be sent to Sagem Montauban.

- In the frame of the Short loop process, there is no level 1 (L1) intervention

5. Reports

An exchange of an handset and its accessories shall be codified Level 3 (L3)

An accessory exchange shall be codified Level 0 (L0).

The Repair Centre shall capture all the information required for issuing and sending the Repair Reports and

Status reports according to the Contractual frequency defined. The Reports shall includes the products

treated by the Repair Centre under- warranty or out of warranty.

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Sagem myC-1 Informations techniques Page 44