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 Site Technical Documentation - GSM 900/1800 - Serie 3000

Ref. SCT U38 SSC DTS 0016 - Index A – May 6, 200429/03/01 Page 3-18

3.5 LIST OF OBSERVED DEFECTS

A SAGEM code is assigned to each confirmed defect. This code should be entered on Proc Sheet 3 01,

SAGEM Factory Return, if the phone to be repaired is returned to SAGEM (see chapter 5).

3.6 NEW PROBLEM DETECTED PROCEDURE

When a new problem is detected:

1- The concerned technician fills a precise report using the document located in the ARC Kit : NPD report

SAV GSM 277 V1.doc (see ANNEX A2.doc)

2- Then, this document is transmitted by email to the concerned Area Manager or Support Engineers for

approval. Accordingly, 2 ways are possible :

- The problem is already known by SAGEM, then the mobile have to follow the normal

process in ARC with eventual additional data given by AM or SE

- Return of mobile to MTB is requested.

3- In that second case, the ARC will have to request a specific RMA number for this mobile in order to

facilitate the treatment when arriving in MTB.

4- This mobile returned to MTB will be swapped following ARCs habitual process for MTB return but will be

MANDATORY linked to a paper version of the document filled by the technician.

5- The treatment will have to be reproduced on the daily report and will be considered as level 3. Specified

fault code will be then the technically closest one of the noted one, in the grid given by SAGEM

The goal of this chapter is to define the successive stages to

respect imperatively for the new problem detected gone up in

ARC and still unidentified by SAGEM

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